(Updated Oct. 2024)
Moving can be a stressful and overwhelming process, especially if you’re unsure about choosing a moving company that meets your needs. A reputable moving company can make all the difference, ensuring that your belongings are handled professionally, whether you’re moving across town or across the country. This guide will walk you through how to find reliable moving services and avoid potential scams or hidden costs.
Research Moving Companies
The first step in how to choose a reputable moving company is researching to ensure they have a solid reputation. Start by reading reviews from past clients on platforms like Google or Yelp. Reviews can give you a sense of the company’s reliability, professionalism, and customer service. Additionally, check the local consumer protection office for any complaints against the company.
You can also use a search tool on the Federal Motor Carrier Safety Administration (FMCSA) website to check if a company is licensed and insured. Moving companies that offer long-distance moves are required to have a DOT number, a unique identifier that ensures they’re registered with the Department of Transportation.
Verify Reputation and Professionalism
When choosing a moving company, it’s important to check its track record within the community. A moving company with a strong, positive presence is more likely to handle your move with care and professionalism. The BBB and local Attorney General websites are excellent resources for further checking a company’s standing.
A reputable moving company should not only have a solid record but also be willing to answer questions about their process, costs, and insurance coverage. Ask if they have experience handling damages during the move and how they handle claims. You can also check out Google, Yelp, or other review sites to see how they look and what past clients have to say about them.
Look at Services and Specialty Needs
Moving companies offer a range of services to meet different needs, from packing and unpacking to loading and unloading. When choosing a moving company, think about what specific services you’ll require. If you have fragile items, ask if they offer specialty packing services. Distance moves, such as interstate or cross-country relocations, can also require specific expertise, so ensure they’re capable of handling long-distance jobs.
Some moving companies also offer temporary storage solutions, which can be beneficial if there’s a gap between your moving and move-in dates. Choosing a company that offers comprehensive moving services can streamline the entire process and save you the hassle of hiring additional service providers.
Compare Estimates and Get Detailed Quotes
Once you’ve narrowed down your list of potential moving companies, ask each one for a detailed estimated cost. A reputable moving company should be willing to provide an in-home or virtual quote after assessing the scope of your move. Moving services often vary in pricing based on distance, the weight of items, and the types of services you need.
Ensure that the estimate covers all fees, including potential fuel charges or fees for stairs and heavy items. Look for companies that are transparent about their pricing and willing to explain their charges. Getting quotes from multiple companies also allows you to compare prices, helping you make an informed choice based on value rather than the lowest price alone.
And we can tell you this: Smooth Move People offers the lowest rates in Portland and the state of Oregon. In fact, they won’t let us go any lower!
Ask the Right Questions
Asking questions can reveal a lot about the professionalism and reliability of a moving company. Here are a few key questions to consider:
- Are you licensed and insured?
- Do you have a DOT number for interstate moves?
- What insurance coverage do you offer for potential damages during the move?
- Are there any hidden fees?
- How do you handle claims if items are lost or damaged?
These questions can give you peace of mind and ensure that you’re well-informed about what to expect on moving day.
How to Choose a Reputable Moving Company: Watch for Red Flags
When you’re hiring a moving company, be cautious of red flags that could indicate an unreliable or even fraudulent operation. Here are a few to watch for:
- Requiring large deposits or payments before the move.
- Unusually low prices that seem too good to be true.
- Lack of a physical address or official website.
- Hesitancy to answer questions or provide insurance information.
If a moving company raises any of these red flags, it may be best to look elsewhere. Reliable movers are typically upfront about their services and costs and have clear contact information.
Be On The Lookout
In late 2021, the Portland Police Bureau issued a warning that contained details about some of these new scams. One such scam involved offloading items into storage and making off with the payment. And there were other variations of the scam.
“Portland Police Detectives have seen several variations of moving scams,” the PPB writes. “One scam includes a moving company collecting an entire household for a move. They collect payment and then place the household goods into a storage unit to be left unpaid and abandoned. The storage unit eventually goes to auction, and the customer never receives their household goods.
“One moving company may make some deliveries appear legitimate while forsaking others. Another moving company may continue to take on new customers, knowing they can’t deliver or don’t plan to, but need an inflow of cash to keep the business afloat. The customer’s property is still in possession of the mover, but held for a long time with false delivery promises or potential abandonment.”
And yet, as terrible as that is and as disreputable as some moving companies are, in many ways, they get more attention than they deserve. The reality is that the majority of movers are honest and dependable. Still, it’s important to remain vigilant.
Make Your Final Decision
After you’ve gathered all the necessary information, take some time to evaluate your options. Compare each company’s estimated cost, services, and reputation. Trust your instincts—if something doesn’t feel right, keep looking until you find a moving company that meets your standards.
5 FAQs About How to Choose a Reputable Moving Company
1. How can I tell if a moving company is legitimate?
Look up their DOT number on the FMCSA website, check reviews, and verify their standing with the BBB and Attorney General’s office.
2. What services do most moving companies offer?
Most moving companies offer packing, loading, transportation, unloading, and sometimes storage. Check if they offer services tailored to your needs.
3. Are moving companies responsible for damages during the move?
Licensed and insured companies typically provide coverage for damages during the move. Be sure to ask for details on their insurance options.
4. How far in advance should I book a moving company?
For local moves, book at least 2-4 weeks ahead; for long-distance moves, aim for 6-8 weeks in advance, especially during peak seasons.
5. What should I avoid when hiring a moving company?
Avoid companies with unusually low estimates, demands for large upfront payments, or limited contact information. These are common red flags.
When it’s time to choose a moving company, and you can’t get your friends and family to help you, consider a trusted and reliable provider like Smooth Move People. With decades of experience, a track record of professionalism, and the lowest rates in Oregon, we’re here to make your move smooth and stress-free. Reach out today to get started, and experience the difference with Portland’s go-to moving company.
